Email
Each Fitchburg State student is provided with a Web-based student.fsc.edu email account. All students are required to activate their account and check them regularly for messages from their professors and campus offices. The student email account uses your Falcon Key as a login.
More about email
Blackboard
Blackboard is a Web-based classroom management system used for assignments, grades and announcements. The system uses your Falcon Key as a login. To open Blackboard, visit blackboard.fsc.edu.
More about Blackboard
Self-Service Banner (Web4)
Self-Service Banner (Web4) is the place for payments, class schedules, financial aid, student information and the course catalog. Get your grades and register for courses here. Visit web4.fsc.edu.
More about Self-Service Banner (Web4)
Telephone Service
Fitchburg State provides one phone line per residence hall room, and voice mail boxes for each student are available.
More about telephone service
Campus Cable
Cable TV is provided to all residence hall students. There are 114 channels available, including NESN, MTVU, MTV2, NFL Net, 8 HBO channels, and 5 ESPN channels.
More about campus cable
Internet Access
Residence hall rooms have a port for each student; use your Falcon Key as a login. All academic buildings and the North Street Apartments and Cedar Street House have wireless access.
Instructions for registering your computer/laptop on the campus network
Instructions for registering your gaming device on the campus network
More about internet access
Help Desk
The Help Desk provides 24/7 support to students by phone at (978) 665-4500. There is also walk-in service Monday through Thursday from 8 a.m. - 8 p.m., Friday from 8 a.m. - 5 p.m., and most Saturdays from 8 a.m. - 12 p.m. The Help Desk is located in the Conlon Building, Room 236.
Viruses and Security
It is critical that you protect your computer against viruses.
The college offers free antivirus software for students running on both Windows and Mac platforms. It is also important
to keep your computer's operating system updated.
More about viruses and security
Software Discounts
Microsoft software is provided to our students at an exceptional price due to the negotiated Microsoft Campus Agreement. It can only be purchased at the OneCard Office by using your OneCard.
There are also Adobe software discounts for students. The Statistical Package for the Social Sciences (SPSS) software can be obtained at the Help Desk.
More about software discounts
J Drive
Each student has their own J drive, which is an external hard drive that can be accessed anywhere on the campus network. It provides up to 300 MB of storage.
More about J Drive
Pharos Printing
The Pharos printing system allows users to print from a laptop in the college library and in computer labs. You will need your OneCard and your Falcon Key to use the service.
More about Pharos printing
Tk20
Tk20 is an online assessment and e-portfolio system used by many of the departments and programs on the Fitchburg State College campus. Tk20 is available to all students at the college. To login, go to fsc.tk20.com.
More about Tk20
Connect-ED
Connect-ED is an automatic calling and email service used by Fitchburg State to notify the campus community of important announcements such as weather closures or delays, college opening and closing activities, and campus and regional emergencies.
More about Connect-ED
Websites
Students can build personal and club Websites through Fitchburg State resources. The college provides a Windows-based web account for student use.
More about websites
Computer Labs
There are open computer labs on campus for student use that include both Mac and PC computers. Lab monitors are available in each lab to answer questions.
More about computer labs
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