|
Hammond Campus Center
Student Employee Handbook
2008-2009
Dear Student Staff:
Welcome back to those of you returning and greetings to the new students. We are excited to have you as a part of what we believe will be a great Campus Center team and a great year!
Working in the Student Development – Campus Center will prove to be rewarding for you in many ways. There is no other place on campus where you can make as big a difference in the personal lives of your fellow students. By the nature of your employment, you will be in a position to be involved in many campus activities and programs and knowledgeable about what’s happening on campus. As an organization, we are committed to making the Campus Center the pulse of campus life and improving the quality of life for students on campus.
In addition, you will receive training for a variety of skills that will be valuable to add to future resumes. You will also be able to take advantage of some leadership opportunities as well as opportunities to enhance your personal growth and development.
We encourage and expect you to share your opinions and ideas with the professional staff. You will be in a position to hear comments from the campus community and to know what’s working and what isn’t. You will be given the opportunity to provide input into the evaluation of Student Development programs as well as your own performance as an employee. The professional staff is dedicated to making your employment time here as beneficial to you as it is to us. Without your help, we would not be able to offer the services and programs to the campus that we do. Every position in the Campus Center is integral to the operation of the building and the smooth running of the programs held here.
This manual has been assembled to assist you in understanding the policies and procedures as well as our expectations. You will be held accountable for the information contained in this manual, so please become familiar with the contents and ask questions until you feel comfortable with your position.
Here’s to a great year!
Warmest regards,
The Student Development Team
History and Purpose of the Campus Center
History
For college students, the union is the center of college community life. It is where they gather, meet, study, dance, eat, relax, read, learn and discuss. Unions have been serving students, faculty, staff, alumni and guests for more than 170 years. The earliest college union was founded in 1815 at Cambridge University, England, and was literally a “union” of three debating societies.
Our Campus Center was built during the 1970s and opened to the public in 1976. The Hammond Building replaced Palmer Hall, a sister building to Miller Hall. The Hammond Building houses everything from Offices and Services for students to use to the library and the Commuter Café. It also houses the Campus Center. The Campus Center has grown significantly over the past three decades, and many changes have been made as the needs of our students adapt and grow. This building, however, still serves its original purpose and offers itself as a place where students can spend time socializing and expanding themselves outside the classroom.
Mission of the College Union
The purpose of the college union is to expand the means through which the college educates by providing programs and opportunities for individual growth and social competency. As a hearthstone for the college family, it strives to meet the daily needs and development of the community, offering as part of its educational program the opportunity for interchange outside of the classroom. Through its many activities it is the unifying force in the college community, promoting personal and intellectual growth.
Role of the College Union
As the community center of the college, the college union is an organization that offers a variety of programs, activities, services and facilities that, when taken together, represent a well considered plan for the community life of the college. The union is an integral part of the educational mission of the college.
*As the center of college community life, the union compliments the academic experience through an extensive range of cultural, educational, social and recreational programs. These programs provide the opportunity to balance course work and free time as cooperative factors in education
*The union is a student-centered organization that values participatory decision making
*Through volunteerism, its boards, committees and student employment, the union offers firsthand experience in citizenship, leadership, social responsibility, and values
The union encourages self-directed activity, giving maximum opportunity for self-realization and for growth in individual social competency and group effectiveness. The union's goal is the development of persons and intellects.
Considered to be the "living room" of the campus, today's union is the gathering place of the college. The union provides services and conveniences that members of the college community need in their daily lives and creates an environment for getting to know and understand others through formal and informal associations. The union serves as a unifying force that honors each individual, values diversity, fosters a sense of community and cultivates enduring loyalty to the college.
Adopted by the ACUI general membership in 1996. This statement is based on "The Role of The College Unions," 1956.
Professional Staff
Hank Parkinson
Director of the Office of Student Development
Hank’s primary responsibility is to oversee the Office of Student Development & Campus Center. In addition, he will advise the Student Government Association, coordinate Orientation, and serve on - wide committees. Hank will also be working with commuter life initiatives this year and the Crocker Center for Community Service.
Shane Franzen
Associate Director of Student Development
Shane’s responsibilities include advising the five Greek organizations on campus, 1-in-10 and Friends, Chavarium and the Senior Class. Shane is also the programming liaison to other offices and departments across campus.
Mike Makoski
Assistant Director of Student Development & Operations
The Assistant Director manages the operation of the Campus Center, which includes overseeing student employment, the operation of each area, and student payroll.
(We are in the process of hiring)
Coordinator of Programs and Commuter Affairs
This professional staff member will work to provide campus wide programming for both resident and commuter students, and will oversee the Fitchburg Activities Board and the Commuter Life.
Christina McCormack
Office Assistant
Christina is responsible for booking space campuswide for student clubs and organizations. She also supervises the Event Services Staff, the Media Techs, and the Office Staff.
Student Management Staff
Building Mangers
These student managers are on duty at night and on the weekends. They are responsible for the operation and security of the entire Campus Center in the absence of the professional staff. This responsibility includes supervising all other student employees working in the building, as well as the security of the building itself. When on duty, please follow the requests and direction of the building manager at all times.
Operations Assistant
This employee works with the Assistant Director of Student Development and Operations to ensure that the building itself and the equipment is up to date in all areas. They are in charge of work orders, the structural safety of the building and working with the Assistant Director to access equipment. The Operations Assistant also tracks student employee attendance and assists the building managers to coordinate meetings and supplement their duties.
Reservation Assistant
The Reservations Assistant helps to ensure that the Office of Student Development and the Campus Center runs smoothly. This employee helps the professional staff in overseeing room requests and bookings. They also oversee the office staff.
Area Leads
Each area of the Campus Center has a lead employee that takes charge of bringing the area together to work as a team, schedules employees and handles problems within the area. This lead directly supervises the employees in their area.
Important Phone Numbers
Hank Parkinson x3160 Information Desk x4636
Shane Franzen x3164 Ground Zero Gameroom x3350
Mike Makoski x3161 Underground Pub x3821
Christina McCormack x3163 Volunteer Center x3649
Getting to know the Hammond Building…
Basement Level
Commuter Cafeteria
The Commuter Cafeteria is open from early in the morning until late at night to accommodate the needs of students, faculty, and staff. It provides a variety of foods including fast food, sandwiches, coffee, snacks and ice cream. You can pay with cash, a credit card, or with your FSC One Card.
Hours: Monday-Thursday: 7:30 am -10pm
Friday: 7:30am-3pm
Saturday: Closed
Sunday: 3pm-9pm
Leadership Academy
The Leadership Academy is located in the hallway to the left of the Commuter Café. Ben Lieberman will be utilizing the office space for the Leadership Academy students in a variety of ways.
The Point Office
The Point is the Fitchburg State College student newspaper. It covers everything from Campus events to issues concerning the community, and is published on a regular basis during the school year. Their office can be found in the hallway to the left of the Commuter Café.
The Underground
The Underground is open for regular hours on Wednesday and Thursday evenings with programs that are sponsored by Clubs and Organizations or the Student Development office. It is the central programming space within the building, equipped with a newly updated sound and light system including a large screen television. The Underground is also used as a function room and open daily for lunch. For those who are 21 and older, alcohol is served at some events under strict supervision.
Mail Center
The post office provides a private mailbox for every full-time student, faculty member and campus department. Free on-campus mass mailing service is available to college recognized clubs and organizations. See the Student Development Office for details.
Student Ave.
The hallway located to the left of the mail center on the basement level is dedicated completely to students. The following offices and services are located there:
Student Government Office
This office houses the governing body of the student population. Any member of a club or organization looking to get a poster approved must do so in this office. The SGA office is generally open from 10-5 during
the week. Stop by if you are looking to get involved or have a concern a policy at the school. There is also a suggestion box available for use outside of their office.
Fitchburg Activities Board Office
The FAB Office is the second office on the right side of this hallway. The activities board on campus coordinates all of the major acts and events held in Hammond and Campus wide. The FAB office is also open during the day on weekdays, as well as when an event is being run in the building. Stop by for a way to become involved in your campus community.
Douglas and Isabella Crocker Center for Community Service
The Center for Community Service allows our students a way to give back to the community through volunteer work. They organize everything from dances at local nursing homes to holiday parties for the children in the neighborhood. The Center for Community Service also is the base for the Alternative Spring Break program.
Commuter Lounge
This newly renovated room is a place where commuters can go to spend time between classes. The room is equipped with a flat screen television, comfortable couches and lockers where commuters can store their belongings on a daily basis.
Meeting Rooms
Student Ave contains meetings rooms that are available for student use. These rooms, B1 and B2 can be booked directly through Christina and are accessible only to student clubs and organizations. There is also a large room at the end of the hallway, the SLC (Student Leadership Commons) that is available for larger activities or meetings.
Ground Level
Alumni Rooms
These multipurpose rooms are conveniently located across from G Lobby. Their flexibility allows for banquets, meetings, seminars, multimedia presentations and lectures.
G-Lobby
The ground floor is the "main street" of the campus. The CC/SD Office provides table space for organizations and vendors in the lobby. Windows can also be signed out to student organizations to paint for publicity purposes.
Bookstore
The college leases the bookstore to Follett. In addition to selling textbooks, the bookstore offers a wide variety of greeting cards, school supplies, magazines, FSC insignia clothing and many other items.
Ellis White Auditorium
Ellis White is a 129 seat auditorium used for lectures, movies, presentations and conferences.
Ground Zero Gameroom
The Gameroom is a student-run area located on the ground floor. Any Fitchburg State student with a One Card can go in and play pool, table tennis, darts, foosball and video games. The Gameroom organizes various types of tournaments and sponsors events like Open Mic Nights and Black Light Pool. They also offer board games and movies that you can borrow, as well as a big screen television where you just relax and watch movies or television.
Student Development Office
The Student Development Office is located on the Ground Floor. This office houses the professional staff and serves as the center of student employment, scheduling, and activities for the building. The Student Development also oversees all clubs and organizations, Greek Life, as well as the Orientation program. It offers programming and leadership opportunities to Fitchburg State College students.
Student Design Center
This area is located off of the Student Development Office. It is an area for student clubs and oganizations to make publicity or work on projects for upcoming events or meetings. The room is equipped with paints, glue, markers, pencils, construction paper, rolls of large paper and almost every art supply imaginable. Also, this room houses a Mac with top of the line graphic software. Programs like Indesign, photoshop and publisher are availible for student use.
First Floor
Information Desk
The Information Desk provides information about activities scheduled on campus and in the community. Tickets to most upcoming Student Development or student sponsored campus events and discount movie passes can be purchased here. Also, information and directions to local attractions and events in the community will be availible through the information desk. The campus concierge website will also be regulated through this area.
Hammond Main Lounge
The newly renovated Main Lounge of the Campus Center is a multi-functional space. Students can use this space for relaxing, socializing and studying. Occasionally, larger programs or lectures are held here.
The following offices are located off of the main lounge on the first floor:
Office of Student & Academic Life
The Student & Academic Life office coordinates the following programs and services: emergency student loans, withdrawal from FSC, new student and family Orientation, student discipline systems, academic standings, academic policy waiver requests, and satisfactory academic progress requests. This office also houses the Dean of Student and Academic Life.
Student Conduct
This office oversees the Conduct Board. It is also responsible for handing judicial and conduct issues referred to them by Campus Living and other on-campus offices. Most on campus infractions are dealt with through this office.
Academic Advising
The Academic Advising Center helps students with their classes and academic plans of study. This office can address concerns about majors and classes, as well as deciding upon a career path for pre-majors.
Amelia V Gallucci-Cirio Library
The Library consists of 4 floors in the Hammond Building. While it is not physically seperate from the Campus Center, it operates independently and maintains its own hours of operation. Within the Library are offices (located on the 3rd floor) which include Counseling Services, Muliticultural Student Services, Expanding Horizons, Disability Services, Peer Tutoring and Academic Success Center. There are also computer labs on the 3rd floor that are open to FSC students and are also used as classrooms.
Second Floor
Art Gallery
Fine arts and exhibits of regional and national prominence as well as student expression are displayed regularly in the Gallery. The exhibitions are rotated every few months. The Gallery also hosts the annual VISIONS exhibit of student work for the Communications Media Deparment every spring.
Career Services
The Career Center provides a variety of programs and activities to assist students and alumni in planning for career decisions during and after Fitchburg State College. They provides all aspects of career guidance and counseling, as well as assists students in the school to work, and undergraduate to graduate transition. Counseling services include assistance with selecting a major, job search strategies, job seeking skills training, preparing for professional interviews, and assistance with changing careers.
Building Policies
Animals in Building
With the exception of service animals such as Seeing Eye Dogs, no animals are allowed in the Hammond Building.
Bulletin Boards
Materials are not allowed to be affixed to the walls or windows of the Campus Center. Posters made by Clubs and Organizations for bulletin boards are to be approved via the Student Government Association poster approval process. Bulletin boards are located in the Main Lounge, on the Ground level, and on the Basement level. At the end of the Hallway leading to the North Entrance on the Ground level, there is an off-campus posting board for members of the community to advertise apartments for rent or events happening in the area. These postings must be stamped and approved by an employee in the Student Development Office.
Emergencies
In case of a medical emergency, employees should first contact Public Safety at extension 3111. They should then immediately call the Campus Center office, or if at night, the building manager on duty. To guaruntee that you are treated as quickly as possible, do not call 911 first.
Fire Alarm
In the event of a fire, pull the fire alarm closest to your area. If the fire alarm is sounded, all persons will be asked to evacuate the building at once. Employees in the building are to secure and evacuate their areas of operation, exit the building immediately and head to North Lot #2 to check in with the professional staff. Please secure your area only within the limits of safety: your personal wellbeing takes precedent in the instance of a true emergency.
Food Service
Chartwells is the food service operator for the entire college. They operate the Commuter Cafeteria, Holmes Dining Hall, vending machines and the catering service for all events where food is requested. All groups using the FSC facilities must use Chartwells for food service or apply for a food waiver through the Chartwells office in Holmes Dining Hall. A copy of every granted food waiver must be on file in the Campus Center office prior to the event.
Room Scheduling
The Student Development Office is responsible for all of the scheduling for every student club and organization campuswide. Room scheduling requests from offices and departments go through the Capital Planning & Maintenance Department. All meeting rooms are available to recognized student organizations, faculty departments, and administrative units on a first come, first serve basis (this is aside from the Student Ave meeting rooms which are available strictly for student use). Requests for window painting space and G-Lobby table space should be directed to Christina in the Student Development Office.
Smoking
FSC is a smoke free campus as of July 1994. Chewing tobacco and smoking are not allowed in the building.
Solicitation Policy
As a Campus Center employee, it is your responsibility to immediately report all illegal solicitation that you witness in the building – if you feel comfortable doing so, you may also inform the party of this policy and direct the party to the Campus Center office for vendor information. The following guidelines apply with regard to commercial activities, sales, solicitation, or recruiting in the Campus Center and on all campus property:
* Only recognized campus organizations, academic departments or administrative offices may solicit
products or services (i.e. bake sales, raffles, human services fair, job recruiting).
* Community service agencies (i.e. Red Cross, Jimmy Fund) may solicit for volunteers at a table in
G-Lobby for no charge providing that they are sponsored by a recognized campus organization or campus department
* Commercial companies may solicit at a table in G-Lobby by filling out a vendor contract in the Student Development office and paying a vendor fee
Employee Policies and Procedures
Absenteeism and Tardiness
Employees are expected to arrive 5-10 minutes before their shift begins to clock-in, to insure a smooth transition and to receive pertinent information for their shift. Tardiness is unacceptable and is unfair to fellow employees. If for any reason you are going to be a few minutes late, you should call the person who works before you. If you are going to be significantly late or absent, you are responsible for finding a suitable replacement. Failure to show up for a shift or excessive tardiness may result in dismissal.
Affirmative Action Statement
Fitchburg State College maintains its policy of nondiscrimination and affirmative action in fulfillment of the requirements of Executive Orders 11246 and 11375 Titles IV, VI, VII, IX, X of the Civil Rights Act of 1964, as amended in 1972, Titles VII and VIII of the Public Health Service Act, Section 504 of the Rehabilitation Act of 1973 and other state and federal statutes.
Area Lead Expectations
Area leads are responsible for coordinating their respective areas and are held to a higher standard of responsibility and professionalism. Area leads should follow these guidelines:
Work together as a team to create a successful area
Spend some time getting to know the employees in your area. It will make them feel good to know that they are working for someone who cares about them. Try to set aside some time in your area meetings for icebreakers and bonding exercises. Always remember names, and ask your employees how things are going in their classes or social lives. Your area team will be able to function better if people are friendly and helpful towards each other. Keeping communication open between employees is very important
Empower your employees to make a difference
Encourage the employees in your area to come up with original ideas and fun things for guests to do. As a lead, you should encourage your game room employees to come up with new ideas for tournaments, or student design workers to think of creative poster ideas. Employees will be more invested in their jobs if they are allowed to make a difference.
Maintain high expectations, but ultimately take responsibility for your area
It’s important to expect a lot from your employees. If you hold people to a high standard, they are more likely to meet your expectations and succeed in their job. As a lead, however, it is important to remember that you take responsibility for your area. If a shift is not covered or things are not going well, you must take responsibility for it. As highly as you hold your employees, it is ultimately up the lead to make sure that their area is running smoothly.
Address employee issues and mediate problems appropriately
If you are having a problem with an employee coming to work on time or following the rules you established area, it is your job to address the issue. Address the employee privately and give them a verbal warning about the problem. If it persists, do not hesitate to issue a written warning or talk to the professional staff or managers about how to deal with the problem. In any situation where people work together, there is bound to be conflict between employees. At times, it can be difficult to please all of your employees: no one wants to work in the game room on the last day of classes, or have to stay late every night in the Pub. As a lead, try to make decisions as fairly as possible. If you sense that there is conflict between your employees, try to mediate the problem as quickly and easily as possible.
Maintain a level of professionalism
Because the campus center is student run, you will be working with people your age, and more often than not, people you are friendly with. Sometimes it is difficult to maintain a level of professionalism on the job because of this, but do your best to separate your friendships from your work life. Although the campus center has a fun and laid back environment, remember that you are on the job!
Evaluate your area’s functionality
Constantly make sure that your area is meeting the expectations set by you and the campus center staff. Discuss how things are running in area meetings and make improvements whenever possible. Always respond to feedback from employees and guests in your area, and consider new ways to revise a system that may not be working as it should.
Acknowledge excellence in service
When someone takes an extra shift, or visibly goes above and beyond their job responsibilities, recognize them! Have area superlatives, a kudos/all star board, or just send them a thank you note or email. Employees will feel good about being recognized and be more likely to exceed expectations in the future. Happy employees are good employees!
Breaks / Food
You are entitled to a fifteen minute break if you are scheduled to work four or more hours continuously. All breaks, however, are given at the convenience of the supervisor. He/she must be free at all times to handle emergency situations in other parts of the building. It is your responsibility to arrange to eat meals either before or after your shift – you are generally not allowed to eat while on the clock. You must get approval from your supervisor before eating at your job station. It is also your responsibility to ask your supervisor for a break when needed and within in reason.
Building Hours of Operation
Monday – Thursday 7:30am – 11pm
Friday 7:30am – 5:00pm
Saturday 12:00pm – 5:00pm
Sunday 12:00pm – 11:00pm
Confidentiality
While you are working, you may hear or see things that are deemed confidential. If this happens, you are entrusted not to repeat or share this information. Violation of this policy is grounds for termination.
The Campus Center must have written authorization from you in order to release any information concerning your employment, according to the Massachusetts Fair Information Practices Act (Chapter 766 of the Acts of 1975). This means that if you would like to use us as a reference, you need to request it in writing.
Customer Service
A high standard of Customer Service is one of the assets that the Campus Center prides itself on. The following seven points are standards that all employees should hold themselves to:
Pay Attention to Detail
In all areas of the campus center, whether it be the information desk, the game room, the underground, the student design center or ESS, details are very important. Attention to detail is what helps to bring our level of service to the next level. When you’re on the job, always be on the lookout for little things to improve. Don’t be afraid to straighten up some chairs while doing ESS, and remember to give out napkins with the popcorn in the pub. Taking care of guests and being attentive to the small stuff is what will keep our guests happy.
Always be helpful, courteous and go out of your way to help a guest
As an employee, it is your job to do as much as you can to serve the guests in our building. If you are
working an ESS shift and someone asks you where a room is, walk them there rather than simply directing them. Going out of your way to help a guest will really satisfy them with their visit to the building. Also, remember to be pleasant and friendly in all of your interactions. Your attitude, whether happy or disgruntled, reflects on the Student Development Office. Happy employees result in happy guests. Smile!
Personalize your service-greet and serve people individuality
Personal service is another aspect of good service. Get to know the guests who frequent your area. Guests will feel better about coming to the game room or hanging out in the pub if you know their name and feel comfortable chatting with them. Also, adjust your service style to suit your audience. You would interact differently with the administration of the college than you would with guests you have come to know by working in your area. Personalized service will make guests feel valued.
Demonstrate customer appreciation and invite customer opinion
Let your guests know that you appreciate them. Thank people for coming out to play pool in the game room, or remind you guests to be safe when leaving the pub. If a guest senses that you care about them, they will be more likely to return to the campus center. Also, don’t be afraid to ask for feedback. After guests have purchased a ticket at the information desk, ask their opinion on the new services being offered there. Any feedback we get can help us to improve our services.
Take pride in your job
Always take pride in your job. This means being on time to work, and arriving in your staff shirt with a good attitude. The campus center is a great place to work, and remember that you represent the campus center on and off the clock. A sense of pride about your job will help you serve guests in the way that they should be.
Create a friendly, fun, people-oriented environment by being enthusiastic and passionate about your work
As employees in the campus center, it is our job to create an environment that students will gravitate towards. Try and make your area as fun and student friendly as possible. Never hesitate to come up with new ideas for your area, too. Enthusiasm and passion for your job, no mater how simple you feel it may be, will shine through whatever you are doing. Bring your personality to work and have fun with your job!
Expect snafus and be prepared to react accordingly using common sense
Let’s face it: sometimes, things don’t go as planned. Especially in a facility as fast paced as the Hammond building can be, things can get a bit hectic and things can go wrong. The best thing to do in this situation is just to use common sense. If you are in the game room and need change, don’t panic! Ask the manager on duty to get change from the office or if need be, the commuter café. Always be calm and collected as possible when a crisis arises. If there is a true emergency, the mangers and professional staff can always be contacted.
Campus Center Property
Employees are responsible for the care and security of property in the Campus Center, as well as letting customers know proper handling and care of the equipment in various areas. Damage to Campus Center property needs be reported to a staff member in the Student Development Office immediately. Student employees violating any security procedures may be subject to dismissal. Please be strict about the materials in the game room and the Student Design Center, as these supplies tend to disappear quickly. Always take down the student ID number of anyone who borrows materials from these areas.
College E-mail
As an employee of the Campus Center and a student at FSC, you are expected to use the e-mail account provided by the college. It has been declared to be the official means of communication on campus. The Campus Center also needs to be able to get information to all our employees at once. If you need assistance setting up either your e-mail account, please call the Help Desk at 665-4500, or contact Christina. Check your campus e-mail daily for updates and requests from your supervisors.
Computer Use
The computers in the Campus Center are for work purposes only. You should refrain from utilizing the computers for personal use (including checking e-mail), especially when on the clock. The use of any instant messenger program is strictly prohibited. This policy is very strict concerning the use of laptops at work. Under no circumstances may you use a laptop computer in any area while on the clock.
Disciplinary Action
Absenteeism, repeated tardiness, abusive behavior, or infraction of any Campus Center policy can be grounds for dismissal. For your first infraction, you will receive a verbal warning which will be followed, if necessary, with a written warning. This will place you on probation for an unspecified length of time. If there is a third infraction, you will be dismissed. If your infraction is severe, you may be dismissed immediately without a prior warning.
Discrimination
Violations of the Fitchburg State College Discrimination Policy will result in dismissal. The Following is the policy as listed with the Human Resources department:
It is the policy and commitment of Fitchburg State College not to discriminate on the basis of race, religion, color, age, sex, handicap, veteran status, marital status, national origin or sexual orientation in its educational programs, activities, admissions or employment policies and to actively comply with the requirements of the Federal Executive Orders 11246 and 11375 as amended, the Civil Rights Act of 1964 as amended. Title IX of the Educational Act of 1972; Section 503 and 504 of the Rehabilitation Act of 1973; Section 402, Vietnam Era Veterans Readjustment Assistance Act of 1974; and pertinent laws, regulations and executive directives of the Board of Regents of Higher Education, the Commonwealth of Massachusetts and other applicable state and federal statutes. Individuals who need auxiliary aids for effective communication in programs and services are entitled to make their needs known by contacting the Student Activities and Campus Center Office within two weeks of the start of the program of service. This literature is available in large print, on audio tape, and in Braille upon request.
Dress Code
All employees are expected to look neat, clean and becoming of staff serving the public. Your appearance is important to the image of the Campus Center. You will be given staff shirts at training and you are expected to wear a staff shirt for every shift. Any employee who shows up for work without a staff shirt on will be sent home to change. Employees can choose to wear jeans, khakis, capris, or dress pants. Employees must not wear hats, pajamas, sunglasses, ripped jeans, dance pants, or any type of revealing clothing. Building managers and area leads may be held to a more professional dress code.
Employee Evaluations
The Campus Center conducts appraisal interviews for all student employees at least once per year. Employees will schedule interview appointments with their supervisor. The purpose of these interviews is:
* To provide feedback to the employees
* To gather information or feedback from employees
* To set goals focusing on job improvement
Grievances
If you have a complaint concerning a fellow employee, fist try meeting with that person to resolve the issue. If unsatisfied, bring the issue up with your area lead for mediation. For an issue concerning your supervisor, again try to mediate this issue with them first, but if unsatisfied speak to the Assistant Director of Student Development.You should also speak to this professional staff member if you have questions or concerns about a procedure or policy.
Handling Money
Employees should take all monies and accompanying paperwork collected during their shifts to the safe in the Campus Center Office immediately following their shifts. Always make sure you give the funds and paperwork directly to the building manager on duty or a professional staff member. Monies should never be left unsecured at night, and doing so is grounds for dismissal. This includes placing money in desk drawers.
Hiring Procedure
Employees are hired on the basis of financial need, availability, skills and experience. All applicants are required to submit a completed Campus Center job application and availability sheet. Applications are kept on file for one year and reviewed as positions become available in the Campus Center.
Hours Worked
* Employees cannot work more than 20 hours per week
* Employees cannot work more than 8 hours in a day
* Employees cannot work more than 6 hours straight without a break
* Employees are entitled to a fifteen minute break after 4 hours
Job Descriptions
There is a written job description available for all positions in the Campus Center Office. These are reviewed annually and updated as needed. You will receive a job description at training – you will be responsible for performing all job duties. Familiarize yourself with it to ensure that you receive adequate training.
Key Policy
Keys for the dance studio and art gallery (located at the information desk) must be signed in and signed out with a full signature. Keys should be returned to the Info Desk by 8:00pm each day, or to the Building Manager if your area is open later. Security of keys is a SERIOUS ISSUE.
Leave of Absence
When academic or medical requirements take students off campus, Campus Center employees make take a leave of absence. When the employee returns, the Campus Center will make all efforts to rehire that person in the same position they held prior to leaving
Payroll Information
All Fitchburg State student payroll is issued every other Friday afternoon for the preceding two weeks. The Campus Center requires its student employees to enroll in direct deposit. Getting paid is contingent upon compliance with all Payroll procedures. All steps must be completed before your first day of work:
NEW employees:
Complete the I-9 (federal employment eligibility verification form) at Payroll – to do this you will need:
* Social Security Card
* State Driver’s License or State ID (or a Passport)
NEW & RETURNING employees:
Fill out Federal and State withholding forms (W-4 and M-4) at Payroll
Trust Fund – Complete an Authorization for Employment and bring it (with your job description) to Payroll
Work Study – Complete a Master Payroll Form and bring it (with your job description) to Payroll
Promotions
Equal opportunity will be given to all employees to apply for other positions when they become available. Employees are encouraged to work towards promotion toward a higher position. Current employees are given consideration for all openings before new applicants are considered.
Rates of Pay
There are two pay pates for the Fall and Spring semesters in the Campus Center office which are set according to the college’s payroll policies:
Rate $8.00 Rate $9.00
Event Services Staff All Area Leads
Gameroom Staff Building Manager
Information Desk Staff Operations Assistant
Office Staff Reservations Assistant
Pub Staff Student Accountant
Volunteer Center Staff
Student Design Center Staff
The $9.00 pay rate is reserved for those student employees who have earned leadership and supervisory positions in the Campus Center. These positions are responsible for overseeing different areas throughout the building and supervising the student employees in these areas. They are also required to attend additional trainings and monthly meetings throughout the year.
Satisfactory Academic Progress
The Campus Center holds all its student employees to the highest standards set forth by the college. One such standard is the requirement that a student must be maintaining satisfactory academic progress to be employed by a campus department. This is defined as a 2.25 GPA by the guidelines set by the Student Development Office.
Security
The food service, bookstore, post office, maintenance and custodial personnel are responsible for securing their respective areas. The Campus Center is not responsible for the security of these areas, or for any of the professional offices, and does not have access to these areas.
Semester Breaks
You will not be scheduled to work during semester breaks. The Campus Center may have job openings for a limited number of student employees during this time.
Sexual Harassment
Sexual Harassment is defined as verbal or physical conduct which has the intent or effect of unreasonably interfering with an individual’s or group’s educational and/or work performance, or creating an intimidating, hostile or offensive educational and work environment on or off campus. Examples include but are not limited to: verbal harassment or abuse, subtle pressure for sexual activity, sexist remarks about an individual’s clothing, body or sexual activities, unnecessary touching, patting or pinching, demanding sexual favors accompanied by implied or overt threats concerning one’s job, grades or recommendation, etc, and physical or sexual assault. Sexual harassment incidents can involve a male harasser and a female victim, a female harasser and a male victim, or same sex harassment. If you believe you have been harassed, raise the issue or lodge a complaint in accordance with the established complaint procedure (see Grievances).
Shift Changes
If you cannot work your scheduled shift, you are responsible for finding a suitable replacement. There are two types of shift changes – permanent and temporary. A permanent change is one where a shift is changed for the entire semester, which is arranged by your supervisor. A temporary change is one where you are only switching shifts with someone as a one time occurrence. You may switch with any employee in your area. You and the employee filling that shift must record this on the temporary shift change sheet near the time clock, as well as notify your supervisor for approval.
Snow Days / Weather Emergencies
When classes are cancelled due to snow or weather emergencies, the Campus Center will remain open. Employees are always responsible for covering their shifts during snow emergencies. Your supervisor or a Building Manager will notify you if circumstances change and you do not have to come to work. Your area may have a specific schedule for snow days.
Studying While on Duty
You should plan to study outside of work hours. With permission from a building manager or professional staff member, employees may occasionally be allowed to study while on duty. However, employees must be observant of guests in their area at all times.
Telephones / Cell Phones
The telephones in your area are to be used for Campus Center business only and not personal business. All student employees should answer the telephone in any area or office with the proper telephone etiquette – for instance, “Ground Zero, this is Joe.” All cell phones must be turned off at work and kept out of sight. Having your phone on ‘vibrate’ is not acceptable. If you are caught with your cell phone on at work, you will be given one verbal warning. If there is a subsequent violation, you will then be required to leave your phone with your supervisor during each shift. Repeated violations of these policies could result in dismissal.
Time Clock
You must clock in and out for your scheduled work shifts. The time clock is located in the Campus Center Office. At the beginning of each pay period, a time card with your name on it will be placed in the time card racks next to the time clock. If you forget to clock in or out, please bring your time card to your supervisor to have time added on. If you add hours yourself without a supervisor’s signature, you will not be paid for those hours. The pay period ends every other Saturday, and time cards are turned in on Monday. You must check your timecard at the end of each pay period and sign the bottom, verifying the hours that are listed on it. No time card will be turned in without your signature on it.
Training
A mandatory orientation training of all Campus Center employees is held twice a year, and other training sessions are held as necessary. As a condition of your employment, you are required to attend all such trainings as well as any meetings scheduled by your area lead or the professional staff.
Work Schedules
Schedules are determined on the basis of your class schedule, availability and earnings allocation. Your schedule is created based on the availability sheet you turn in to your supervisor. Please report any changes in your class schedule to your supervisor immediately. A change in classes may affect the number of hours you are scheduled to work.
Work Study/Trust Fund
There are two types of funding for jobs in the Campus Center; work study and trust fund. Work study is funding that is included in your financial aid package, while trust fund employees are paid through the college itself. There are far fewer trust fund jobs available than work study jobs. It is the student’s responsibility to keep track of their work study funding to ensure that they do not exceed their semester limit. The Campus Center will make all efforts to retain employees who exceed their work study funding.
|
