| Brief Description of Duties: |
Desk attendants are required to verify the identity of all persons that enter the residence hall. Residents wishing to bring guests into the hall must sign in all guests.
Desk attendants must uphold all College policies including quiet hours, alcohol, drugs and visitation. Any violations must be reported to the RA on duty immediately.
Desk attendants must understand and articulate College and Office of Housing and Residential Services policies and procedures.
Desk attendants must understand the conduct process and encourage residents and guests to be responsible for their behavior.
Desk attendants must be positive role models in the community. Policy violations or inappropriate behavior are subject to discipline, which may include termination.
Failure to show up to three shifts without prior notice will result in termination. Emergencies will be handled on a case-by-case basis.
Desk attendants must maintain the strictest level of confidentiality with information provided to them by the Office of Housing and Residential Services and with knowledge they have regarding students.
Desk attendants must answer the phone and forward any calls as appropriate.
Desk attendants will have an active role in student maintenance concerns in the buildings. Requests for maintenance work will be taken at the desk. These requests should be passed to an RA on duty.
Desk attendants are required to tell the RA on duty of any concerns that they have.
Desk attendants must work all scheduled shirts, and attend all trainings and meetings.
Desk attendants will maintain a positive and professional demeanor at all times.
Desk attendants maintain an organized and efficient reception area at all times.
Desk attendants are expected to assist the Desk Attendant Supervisor with any administrative tasks as necessary.
Desk attendants supervisors are expected to help facilitate the completion of all payroll paperwork for each shift and at the end of pay period go through the pay slips, adding up the hours worked to find the wages earned over the pay period.
Desk attendants supervisors will serve as the desk attendant in Herlihy Hall.
Desk attendant supervisors will find coverage for shifts when desk attendants fail to show up for a shift.
Desk attendants supervisors will coordinate the work schedule of desk attendants.
Desk attendants
supervisors will provide support and assistance at the other stations as needed, getting the on-duty RA for Herlihy Hall to cover the front desk at Herlihy while the desk supervisor provides support elsewhere. |
